Does the kitchen staff operate differently when the health inspector is on site? Hopefully not. Hopefully the inspector observes the normal routine — not an unusual adherence to procedures not regularly followed.

But for sure, the staff does operate differently during an inspection. Because we’re different when we know we’re being observed. At a minimum, there’s an increase in pressure and tension. Maybe more conscientious work. In some cases, a bit of anxiety and panic.

Ultimately, observation is a good thing. When we know there’s something at stake, when the outcomes matter, we do our best to show up as our best selves.