Behind the counter at the flooring company, a hand-written sign is taped to the desk:

“Can someone else finish the sale without you?”

It’s a great question to help establish the minimum level of documentation for sales associates working with clients.

Working as a team isn’t about creating silos, kingdoms, and proprietary knowledge. It’s about communication, load sharing, and moving forward together.

An open notebook mentality doesn’t just create accountability — it creates an environment with a fluidity of cooperation and collaboration.