At a recent hotel stay, the staff was particularly kind. Almost everyone was cheery and eager to help. Simple questions were answered with what seemed like delight.

I mentioned this to the front desk as I checked out. The attendant smiled genuinely and said, “Thank you! That’s so nice to hear. Yeah: we have a really great work environment.”

Beautiful. Her reply had nothing to do with corporate mission or employee training. It was about the culture.

A good work environment makes doing good work all the easier.