I overheard this conversation between a hotel manager and member of the housekeeping staff:

“How was your weekend? Did you get to see the baby?”

“It was great. I had a nice time off and it was wonderful spending time with that little guy. How about you? Did you get away?”

It was a beautiful exchange. A testimony to the kind of work culture at this hotel.

These environments don’t happen accidentally; they’re created on purpose.

It’s the kind of culture we can all strive to build.