Resolutionist

It annoys me when a customer service agent is unable to help me, but still ends the call by saying, “Is there anything else I can help you with?”

I know the line scripted. But still, it’s the kind of phrase that should come after a win, not after a loss.

* * *

Nine separate customer service agents have been unable to solve a credit issue in one of my accounts. Today, I spoke to number ten. Her response surprised me.

“I can’t correct this immediately, but I know who to contact. And I will do that. I’m a resolutionist. I don’t pass problems on to the next person. You know? I make sure to see it through. And I can guarantee: if you’re patient with me, we will get this sorted out. Give me 48 hours.”

“Resolutionist.” I like that. One employee with that kind of attitude is worth a dozen others who’d rather pass the buck.